Customer Service
At Lormel Homes, customer service is important to us. We would be happy to address any concerns you have. Our contact information is:
CUSTOMER SERVICE OFFICE
Phone: 905-832-2234
Email: service@lormelhomes.com
Emergencies
According to Tarion Warranty Corporation, an emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to your home, or would present an imminent and substantial risk to the health and safety of its occupants. During this period, it is important that you provide the builder and their servicemen access to your home. Examples of emergency situations include:
* Situations due to failure of a municipality or utility to provide the service are not covered under warranty because they are not within the builder’s control.
Lormel Homes After-hours emergency phone number is 905-832-2234.
Monday to Friday 4:30 p.m. to 10:00 p.m. Weekends and holidays 9:00 a.m. to 5:00 p.m.
Please leave a detailed message with your name, phone number, site, lot number and nature of the emergency.
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